After you upgrade your computer to Windows 10, if your Dell USB Drivers are not working, you can fix the problem by updating the drivers. It is possible that your USB driver is not compatible with the newer version of Windows.
Find Dell USB Device Drivers by Model Name or NumberHow to Update Device Drivers
There are two ways to update drivers.
Jan 18, 2005 reinstalled XP Pro Sp2 and the Dell driver set. Everything works great, and faster, including the 2 USB 2.0 ports. But, when I boot, WinXP Pro SP 2 keeps finding another USB Controller (shown as 'Universal Serial Bus (USB) Controller' in Other Devices in Device Manager with a big yellow Question Mark.
Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.
OR
Option 2: Update drivers manually - Find the correct driver for your USB and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.
Option 1: Update drivers automatically
The Driver Update Utility for Dell devices is intelligent software which automatically recognizes your computer’s operating system and USB model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.
You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Dell, and complete all necessary driver updates using the premium version.
Tech Tip: The Driver Update Utility for Dell will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.
Option 2: Update drivers manually
To find the latest driver, including Windows 10 drivers, choose from our list of most popular Dell USB downloads or search our driver archive for the driver that fits your specific USB model and your PC’s operating system.
If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.
Tech Tip: If you are having trouble finding the right driver update, use the Dell USB Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.
After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.
How to Install Drivers
After you have found the right driver, follow these simple instructions to install it.
Got a problem with a Dell Optiplex 380 desktop
New installation of Win XP SP2, all Dell drivers downloaded & installed, SP3 and all Windows updates applied.
USB hard drives and memory sticks give a 'Device not recognized' error in any USB port. Show as Unknown device in Device Manager.
USB mouse, keyboard, webcam all work fine in any USB port.
USB sticks and USB hard drives work fine when connected to the Dell via a USB hub.
USB drives all work in other computers and are recognized in the Dell when booting into in Ubuntu with a Live CD.
Already tried:
Uninstall Unknown device in Device Manager, remove usb stick, shut down, unplug computer, then restart
Reinstall chipset drivers (re-run setup with the -overall switch).
FixIt Registry edit as suggested at http://suport.microsoft.com/kb/925196 - remove UpperFilters and LowerFilters Registry values.
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Deleted all USB devices from Device Manager & rebooted.
Run the Intel Driver Update Utility.
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setupapi.log contents:
I deleted the existing log so that a new one would be created.
This is the contents after plugging in a USB stick:
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[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 3
Platform ID = 2 (NT)
Service Pack = 3.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2013/03/19 10:30:11 804.3 Driver Install]
#-019 Searching for hardware ID(s): usbunknown
#-018 Searching for compatible ID(s): usbunknown
#-198 Command line processed: C:WINDOWSsystem32services.exe
#I022 Found 'USBUNKNOWN' in C:WINDOWSinfusb.inf; Device: 'Unknown Device'; Driver: 'Unknown Device'; Provider: 'Microsoft'; Mfg: '(Standard USB Host Controller)'; Section name: 'BADDEVICE.Dev'.
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank: 0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [BADDEVICE.Dev] in 'c:windowsinfusb.inf'.
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of 'USBVID_0000&PID_00005&3777BD40&0&7'.
#-011 Installing section [BADDEVICE.Dev.NT] from 'c:windowsinfusb.inf'.
#-046 Processing Coinstaller registration section [BADDEVICE.Dev.NT.CoInstallers].
#V132 File 'C:WINDOWSINFcertclas.inf' (key 'certclas.inf') is signed in catalog 'C:WINDOWSsystem32CatRoot{F750E6C3-38EE-11D1-85E5-00C04FC295EE}nt5inf.cat'.
#V132 File 'c:windowsinfusb.inf' (key 'usb.inf') is signed in catalog 'C:WINDOWSsystem32CatRoot{F750E6C3-38EE-11D1-85E5-00C04FC295EE}nt5inf.cat'.
#V132 File 'c:windowsinflayout.inf' (key 'layout.inf') is signed in catalog 'C:WINDOWSsystem32CatRoot{F750E6C3-38EE-11D1-85E5-00C04FC295EE}nt5inf.cat'.
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
Usb Controller Driver Windows 7
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces] from 'c:windowsinfusb.inf'.
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of 'USBVID_0000&PID_00005&3777BD40&0&7'.
Dell Poweredge T20
#I121 Device install of 'USBVID_0000&PID_00005&3777BD40&0&7' finished successfully.
---------------------------------------------------------------------------------------------------------
and this in the relevant content of setupapi.log after plugging the same USB stick into my Dell laptop also running XP SP3:
---------------------------------------------------------------------------------------------------------
[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 3
Platform ID = 2 (NT)
Service Pack = 3.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2013/03/19 11:37:14 1016.3 Driver Install]
#-019 Searching for hardware ID(s): usbvid_090c&pid_1000&rev_1100,usbvid_090c&pid_1000
#-018 Searching for compatible ID(s): usbclass_08&subclass_06&prot_50,usbclass_08&subclass_06,usbclass_08
#-198 Command line processed: C:WINDOWSsystem32services.exe
#I022 Found 'USBClass_08&SubClass_06&Prot_50' in C:WINDOWSinfusbstor.inf; Device: 'USB Mass Storage Device'; Driver: 'USB Mass Storage Device'; Provider: 'Microsoft'; Mfg: 'Compatible USB storage device'; Section name: 'USBSTOR_BULK'.
#I023 Actual install section: [USBSTOR_BULK.NT]. Rank: 0x00002000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [USBSTOR_BULK] in 'c:windowsinfusbstor.inf'.
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
Dell T20 Usb Controller Driver Windows 10
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of 'USBVID_090C&PID_1000FBB1003302200048'.
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [USBSTOR_BULK.NT.Interfaces] from 'c:windowsinfusbstor.inf'.
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of 'USBVID_090C&PID_1000FBB1003302200048'.
Dell T20 Usb Controller Driver Windows 7
#I121 Device install of 'USBVID_090C&PID_1000FBB1003302200048' finished successfully.
Dell T20 Spec
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Dell Poweredge T20 Manual
It seems to me that the process is failing right at the start with Windows failing to detect the hardware ID of the USB stick, therefore installing it as an unknown device.
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